Frequently Asked Questions -
Daily ease
Trusted Guidance. Clear Answers. Confident Pet Parenting.
At Daily ease, we understand that every pet parent wants clarity, comfort, and confidence when shopping. Our FAQ is designed to answer your questions quickly, transparently, and with authority, helping you make informed decisions while ensuring your pets receive the comfort and care they deserve.
🐾 Products & Materials
Q: What materials are your pet products made from?
A: Every product is crafted from premium, pet-safe materials—soft yet durable, non-toxic, and designed for everyday wear. We prioritize comfort, longevity, and safety so your pets can enjoy their favorite products for years.
Q: Are your beds and accessories washable?
A: Yes. Most of our beds and mats feature machine-washable covers or easy-clean designs, making hygiene simple and keeping your home fresh.
Q: Are your products suitable for all pet sizes?
A: Absolutely. Our products accommodate cats and dogs of all sizes, with weight and size recommendations provided on every product page to help you find the perfect fit.
Q: Are your products safe for puppies and kittens?
A: Yes. Our designs are made with non-toxic materials, reinforced stitching, and no small detachable parts, ensuring safety for pets of all ages.
🐾 Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days, with delivery typically in 10–20 business days depending on your location. You’ll receive a tracking link to monitor your shipment in real-time.
Q: Do you offer free shipping?
A: Yes. All orders include free shipping, with no hidden fees or minimum purchase requirements.
Q: Can I change my shipping address after placing an order?
A: Double-check your address at checkout. If you notice an error, contact our support team immediately. Once the order is in transit, address changes may not be possible.
Q: How can I track my order?
A: Once shipped, you’ll receive an email with a tracking link. Tracking updates usually appear within 24–72 hours. For any delays, our support team is ready to assist.
🐾 Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 14 days of delivery for items in original, unused condition with all packaging intact. Returns must be approved through our support team before sending items back.
Q: Can I exchange a product?
A: Yes. Exchanges are possible for damaged, defective, or incorrect items, subject to product availability. In some cases, a refund may be issued to ensure fast resolution.
Q: What if my item arrives damaged?
A: Contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund promptly.
🐾 Payments & Pricing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay Installments for flexible 0% APR financing.
Q: Are payments secure?
A: Yes. All transactions are encrypted and processed via PCI-compliant payment gateways. Your financial information is never stored on our servers.
Q: Are there any hidden costs?
A: No. Pricing is fully transparent, and free shipping is included. Applicable taxes or customs fees may apply for international orders, which will be clearly displayed at checkout.
🐾 Choosing the Right Product
Q: How do I select the right size for my pet?
A: Each product page provides weight and size guidelines. For growing pets or multi-pet households, we recommend choosing a slightly larger size to ensure comfort and longevity.
Q: Are your products durable for active pets?
A: Yes. We design all products with durable stitching, premium fabrics, and reinforced structures, suitable for even the most energetic pets.
🐾 Support & Assistance
Q: How can I contact customer support?
A: Our team is available 24/7 via the Support page to answer questions about products, orders, returns, or shipping. We respond promptly and clearly to ensure your experience is smooth.
Q: Do you offer guidance for pet care or product use?
A: Yes. Each product includes care instructions and tips to maximize safety, hygiene, and comfort. Our support team can also provide additional guidance tailored to your pet’s needs.
Why Choose Daily ease?
- Premium Quality & Materials – Durable, safe, and designed for everyday comfort
- Transparent Policies – Clear shipping, payment, and return guidelines
- Customer Confidence – Thoughtful guidance reduces hesitation and builds trust
- Global Authority – Trusted by pet parents worldwide for quality and reliability
Our FAQ is designed to anticipate your questions, provide clarity, and give you confidence in choosing the best for your pet.
