FAQs
1. Where is DailyEase based?
DailyEase is a curated online store working with trusted global suppliers.
Our mission is to bring you modern, everyday essentials from around the world, delivered straight to your door.
2. How long does shipping take?
Most orders arrive within:
- 7–15 business days for major regions (US, UK, EU, Canada, Australia, etc.)
- Up to 25 business days for remote locations
These are estimated timeframes and can vary based on customs, local carriers, and seasonal demand.
3. Why did I receive my order in multiple packages?
To ensure faster delivery and access to a wider range of products, we work with several suppliers. This means:
- Items may ship separately
- Packages may arrive on different days
All items are still tracked under your order.
4. How do I track my order?
Once your order ships, you’ll receive a tracking link by email (where available).
If you don’t see it:
- Check your spam/junk folder
- Search for emails from DailyEase
- If still missing, contact us and we’ll resend your tracking details
5. My tracking hasn’t updated for a few days. Is that normal?
Yes, it can be normal for tracking to pause at certain points, especially during international transit or customs checks.
If your tracking shows no movement for more than 10 business days, please contact us and we’ll reach out to the carrier or supplier.
6. What if my order is delayed?
Delays can occur due to:
- Customs processing
- Local postal issues
- High-volume seasons (e.g., Black Friday, holidays)
We kindly ask for patience during these periods.
If your order hasn’t arrived 30 business days after dispatch, contact us and we’ll help resolve it.
7. What is your return and refund policy?
We accept returns and refunds in cases such as:
- Items arriving damaged or defective
- Incorrect items received
- Orders lost in transit
Full details are available on our Refund Policy page.
We do not generally accept returns for change of mind, incorrect size or colour chosen by the customer, unless the product listing was misleading.
8. My item arrived damaged or faulty. What should I do?
We’re very sorry this happened.
Please contact us within 7 days of delivery with:
- Your order number
- Clear photos or video showing the damage or defect
We’ll review your case and arrange a replacement or refund, depending on the situation.
9. Can I change or cancel my order?
We start processing orders quickly to avoid delays.
- If you contact us soon after placing your order, we may be able to modify or cancel it before it’s sent to the supplier.
- Once processing or shipping has started, changes or cancellations are usually no longer possible.
We recommend checking your details carefully before confirming your order.
10. Do you ship worldwide?
We ship to many countries worldwide.
If your country is available at checkout, we currently ship there.
If you don’t see your country listed, feel free to contact us and we’ll let you know if we can arrange a shipment.
11. Will I have to pay customs or import fees?
Depending on your country, customs or import fees may apply.
These charges are set by local authorities and are not controlled by DailyEase.
Customers are responsible for any such fees on arrival.
12. Are my payments secure?
Yes. All payments on our store are processed through secure, trusted payment providers integrated with Shopify.
We do not store your full credit card details on our servers.
13. How can I contact DailyEase?
You can reach our support team at:
📩 daily.essentials.33@gmail.com
We aim to reply as soon as possible, typically within normal business hours.