Last updated: December 2025

At DailyEase, your satisfaction is our priority. We carefully curate products from trusted suppliers worldwide, and we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

---

 Returns Eligibility

We accept returns for the following reasons:

   - Wrong item received

   - Damaged or faulty item

   - Defective or not functioning as described

To be eligible for a return, your item must:

   - Be unused and in its original packaging

   - Have no signs of wear or damage

   - Have photo/video proof showing the issue (for damaged or defective items)

Send us proof within 7 days of receiving your order.

---

 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

   - Jewelry

   - Pet products

   - Kitchen tools that have been used

   - Sale items or discount items

   - Items without clear proof of damage/defect

Note: As a curated marketplace with global suppliers, we do not accept “change of mind” returns.

---

  Damaged or Wrong Item Received

If the product arrives damaged, defective, or incorrect, we will:

✔ Replace the item free of charge
or
✔ Provide a refund

Simply email us within 7 days at:

📩 daily.essentials.33@gmail.com

Include:

   - Order number

   - Description of the issue

   - Photo/video proof

We process all claims within 48 hours.

---

 Refunds (If Approved)

Once your request is approved, your refund will be:

   - Processed back to your original payment method

   - Completed within 5–10 business days

Some banks may take extra time to update the balance.

---

 Order Cancellation

Orders can only be canceled within 6 hours of purchase.
After this window, the order has already been sent to our suppliers.

---

 Late or Missing Refunds

If you haven’t received your refund yet:

   - Check your bank account again

   - Contact your credit card company

   - Then contact your bank

If you still have issues, email us at:

📩 daily.essentials.33@gmail.com

---

 Exchanges

We only replace items if they are:

   - Damaged

   - Defective

   - Incorrect

Send us a message with your order number, and we will arrange the exchange.

---

 Return Shipping

In most cases, return shipping is:

   - Covered by DailyEase for damaged/incorrect items

   - Covered by the customer for non-damage related returns (if approved)

We will notify you clearly before processing.

---

 Contact Us

Customer support is always here to help.

📩 daily.essentials.33@gmail.com
⏱ Monday–Friday, 9 AM – 6 PM